Jingdong Is Innovating Customer Service With Advanced AI Technology


JD.com, otherwise known as Jingdong is known for its mission to provide the best customer service and innovations that they have made in technology have made this possible for the largest retailer throughout China. The artificial intelligence behind the company’s own customer service is being implemented in both the medical industry and telecommunications. The chatbot that is used by Jingdong is able to address the millions of customer interactions that it deals with every day while still providing good customer service as expected.

The chatbot of Jingdong is even able to detect human emotion in order to respond to them appropriately in real-time. This artificial intelligence program is powered by transfer and deep learning technologies. One example of efficiency for the chatbot took place on their anniversary sale that took place in June of this year. That day, there were upwards of 32 million queries made to their customer service and the robot was able to address about 90% of these issues by itself.

The President of Jingdong AI, Bowen Zhou, believes that artificial intelligence is not just a piece of technology, but it is a solution for many of the challenges that the world is facing throughout different industries. He notes that there is a shortage of customer service resources when it comes to the telecommunications industry and the artificial intelligence technology from Jingdong capable of addressing some of these shortages in a way that will provide a better experience for the customers.

In the health care industry, Jingdong partnered with West China Second University Hospital in order to provide customer service powered by artificial intelligence for patients’ medical care. This artificial intelligence robot is being used to answer many of the most common questions that people have when it comes to their health care. This includes directions, forwarding calls to different departments, scheduling, and more.

With the JD.com AI helping field some of these calls, the human customer service representatives can spend their time on more complex issues that require help from a person. Through artificial intelligence, they are hoping to improve the experience for consumers in many different industries throughout the world. See This Page for additional information.


Source: https://corporate.jd.com/home


JD Forms Partnership With Prada to Introduce High End Fashion Products to China


JD.com and Prada have recently announced that they will form a partnership in the immediate future. The two companies have decided to come together in order to make themselves stand out in the digital marketplace. Prada will use this expansion to get a more stable presence in the Asian markets. The top fashion brand will now look to sell more of its products in China and become more widespread in the region. Jingdong announced the partnership with Prada while hosting an anniversary sales festival in June of 2019.

With the help of JD, Prada will be opening up a new flagship store in China. This will enable it to establish a presence in the country and hopefully make more sales in international markets. When opening up the new flagship store, Prada will begin showcasing its newest collection of products for the upcoming fall and winter seasons. Under the terms of the agreement it has with Jingdong, Prada will being marketing other brands such as Miu Miu and Car Shoe in order to help boost sales for itself and JD.com.

At the beginning of 2019, Prada announced that it was able to significantly grow its sales volume. Prada revealed that it had growth in the double digits during 2018. This proved that it has been able to succeed in the Chinese market in recent years. With a growing sales volume in China, Prada plans on marketing its other affiliate brands beginning in the year 2020. The partnership it has had with JD.com will enable the company to continue using a very effective digital marketing strategy in the near future. By using this digital marketing strategy with the help of Jingdong, Prada will look to continue its expansion into China during the coming years.

After forming the partnership with Prada, a JD executive made some comments about it. The executive expressed his satisfaction working with Prada as well as how it will make a significant impact on the Chinese market. Since Prada is a high end fashion company that sells luxury products, Chinese consumers who are into high end fashion will be able to consistently buy some of the top products in the fashion industry. Along with making a statement about the partnership with Prada, JD was hosting one of its most significant events in recent years. It was celebrating an anniversary of being in business.

In an article with TG Daily entitled “JD . com’s Liu Qiangdong Commits to Inclusive Business”, e-commerce juggernaut JD.com has recently re-committed its operational practices to include total transparency regarding sustainable practices and environmental care


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